Klassifier Live Translation for Zoom

Overview

Klassifier Live Translation listens to the audio of a Zoom meeting or webinar you host and shows live, translated closed captions in Zoom's own caption bar.

No bot joins the meeting and participants do not install anything: they turn on captions in Zoom. Meetings are not recorded and transcripts are not stored.

Supported languages: Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish.

Using Microsoft Teams, Google Meet, Webex, VooV Meeting or LINE, or streaming live? See live captions and translation for live streams and meetings

Prerequisites

• A Klassifier account with available usage. Translation time is billed per minute of meeting audio. Create an account
• A Zoom account on which you host the meeting or webinar. Your Zoom account admin must allow apps that use real-time media streams (RTMS).
• In the Zoom web portal, open Settings → Meeting → Closed captioning and turn on both settings:
  • Closed captioning
  • Allow use of caption API Token to integrate with 3rd-party Closed Captioning services

Adding the app

1. Open the Klassifier Live Translation listing on the Zoom App Marketplace and click Add. You can also sign in at app.klassifier.com, open Zoom AI Translation and click Connect Zoom.
2. Sign in to Zoom if asked, review the permissions listed below and click Allow.
3. You return to Klassifier. If you started from the Zoom App Marketplace, sign in to Klassifier or create an account.
4. The Zoom AI Translation page now shows your Zoom name and email under Zoom account. The app is ready to use.

Permissions the app requests

• Your basic Zoom profile (name, email, user ID), to show which Zoom account is connected.
• The closed caption token of meetings and webinars you host, to post translated captions to Zoom.
• Starting the app in a meeting you host, when you click Start in Zoom.
• The meeting audio stream, only while a translation session you started is running.

Using the app

1. In Klassifier, open Zoom AI Translation, choose the spoken language and the caption language, and click Start session. Open Zoom AI Translation
2. Start your Zoom meeting or webinar as the host. The app starts automatically. If it does not, open Apps → Klassifier Live Translation in the meeting, or enter the meeting ID or join link in Klassifier and click Start in Zoom.
3. Participants click CC (Show captions) in Zoom and choose their caption language.
4. Follow the session in Klassifier: duration, participants, captions delivered and the latest captions with their translations.
5. Click Stop translation when you are done. Captions also stop when the meeting ends.

Troubleshooting

Removing the app

Disconnect from Klassifier

1. Sign in at app.klassifier.com and open Zoom AI Translation.
2. Click Disconnect Zoom (available when no translation session is running).

Remove from Zoom

1. Sign in to the Zoom App Marketplace. Open Zoom App Marketplace
2. Click Manage, then Added Apps.
3. Click Remove next to Klassifier Live Translation and confirm.

What happens when you remove the app

• Any running translation session stops and captions stop appearing in Zoom.
• Klassifier revokes and deletes its Zoom access tokens, and deletes your stored Zoom profile (name, email and Zoom IDs).
• Captions and transcripts are never stored, so there is no meeting content to delete.
• Your Klassifier account and the usage records needed for billing stay. You can add the app again at any time.

Getting help

Cannot find the answer here? Open a support case, email us or call us. Support hours and response times are on the support page.