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Go to the support formKlassifier · Product
Klassifier Live Translation for Zoom: Support
Get help with the Zoom app: setup, connecting and disconnecting Zoom, captions, billing and your account.
Klassifier Live Translation for Zoom: SupportHow we can help
Our support team helps with installing and removing the Zoom app, connecting your Zoom account, captions that do not appear or are delayed, translation quality, billing and account questions.
Most setup questions are answered in the documentation, including step-by-step troubleshooting. Read the Zoom app documentation
Contact support
Write to us from the email address of your Klassifier account.
hello@klassifier.comPhone
Available during support hours.
+974 7196 2769+90 530 876 07 58Knowledge base
Setup, usage, troubleshooting and removal steps.
Zoom app documentationSupport hours and response times
Support team hours: Monday to Friday, 09:00–18:00 (GMT+3), excluding public holidays.
Support cases and emails are accepted 24/7. First response times below are counted in support hours.
| Priority | Example | First response |
|---|---|---|
| Urgent | Captions fail during a live meeting | Within 4 business hours |
| Normal | Setup question, connection problem | Within 1 business day |
| Low | Feature request, feedback | Within 2 business days |
Open a support case
Describe the problem and include, where possible:
- The email address of your Klassifier account.
- The Zoom meeting or webinar ID.
- The date and time of the problem, with your time zone.
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Explore the application or discuss a solution for your team.